Call Center Agent

Call Center Agent

Syeda Maham

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Posted 4 weeks ago

Company Name: ETA Logics Pvt. Ltd.
Location: ETA Logics, Faiz Road, Main Canal Road, Muslim Town, Lahore

💼 Job Title: Call Center Agent
🕒 Job Timings:

  • Night Shift: (9:00 PM – 5:00 AM)
    (Specify your preferred shift during application)

💰 Salary Package:

  • Basic Salary: PKR 30,000 – PKR 40,000/month (based on experience and skills)
  • Performance Bonuses: Up to PKR 10,000/month
  • Other Benefits: Monthly incentives, annual leaves, and health insurance

🎯 Job Responsibilities:

  • Handle inbound and outbound calls professionally.
  • Assist customers by resolving their queries and providing accurate information.
  • Maintain customer records by updating databases with accurate details.
  • Meet daily/weekly/monthly targets for customer satisfaction and call handling.
  • Work collaboratively with team members to achieve departmental goals.

🔍 Requirements:

  • Excellent verbal and written communication skills in English (additional languages are a plus).
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment.
  • Prior experience in customer service or a call center is preferred but not mandatory.
  • Proficiency in basic computer applications.

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